Once the Trainers Availability is created, any appointment that the trainer has been added to on the Appointments set up page, will be visible for clients to book in the app and web portal.What limitations should I be aware of before migrating? Please read the limitations below to ensure it won't impact your day-to-day operations. Note: it is not possible to revert back to the old version of appointments once your account has been migrated. If you want the ability to offer different appointment types at varying durations, speak to your Customer Success Manager today and they will get it activated on your account.

From here you can filter via Trainer, or by Appointment type.

In this case, they will see a message in the app saying that the trainer already has a booking in this slot and urge them to find another time for the appointment.īookings on the Web Portal can be done by clicking on the Appointments tab on the Web Portal. Note : It may occur that while the member is attempting to make the booking, the slot is no longer available.

If the member wishes to cancel the appointment they can do so by clicking on it from the timetable or their bookings tab.

Booked appointments will display in the timetable with a label “Booked” and will display in the Bookings tab in the main navigation.

Once the appointment is booked the member will see a success screen summarizing the event and receive a confirmation email.

Review the price of the appointment (price or credit amount) and complete the checkout process.

Click on the desired appointment to view details of the appointment, including the appointment description, or use the “Quick booking” function by clicking on the trainer image & time.

Scroll through the available appointments that display different appointment types, durations, trainers names and images and hours.

Once the trainer hours are set, it will display the available slots in the Member App

Note: it's important to ensure trainers are added to the correct appointments under the 'Manage' section on the Dashboard.

Ensure the trainer's schedule is set on the Dashboard under the 'Appointment Availability' button on the Dashboard calendar.

Members should follow the below steps to book an appointment on the Member App: Please check the dictionary settings for this key in case you want to make changes to the text displayed (Platinum Only). Note: The Trainers category has been renamed to Appointments, to support varying appointment types. Members now have more flexibility and can book different appointment types and different durations with eligible trainers in the app and on the Web Portal. Appointment booking in the Member App & Web Portal

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